Return Policy

If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of purchase. Call us or e-mail us for a FREE return label within the United States (Alaska, Hawaii & PR are excluded). Returned products must be new, and have all the original tags & packaging. If you got a free gift with your purchase, the free gift must also be returned.

Please note: Money paid for special shipping (i.e. express shipping, international shipping, orders under $40 etc.) is not refundable.

Shipping Policy

We ship all orders over $40 for free within the continental US. Most orders ship within 1 business day. If you place your order before 10AM EST, it will most likely ship the same day. Orders placed on the weekend or holidays, will usually ship on the next business day. In some rare cases it may take 2 business days to ship your order.

Please note, if you pay with PayPal using a bank account, PayPal may place a hold on your payment till the payment is cleared. In such a case, we’ll ship your product after the payment has been approved by PayPal.

Privacy Policy

This privacy policy discloses the privacy practices for Pair of Shoes by City Jeans. This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you (we can’t delete orders)
  • Express any concern you have about our use of your data


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the URL bar of the web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.