Store Policies

Return Policy

If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of purchase. Call us or e-mail us for a FREE return label within the United States (Alaska, Hawaii & PR are excluded). Returned products must be new, and have all the original tags & packaging. If you got a free gift with your purchase, the free gift must also be returned.

Please note: Money paid for special shipping (i.e. express shipping, international shipping, orders under $59.95 etc.) is not refundable.

Return Address

City Jeans, Inc.
1515 132nd Street (2nd floor)
College Point, NY 11356

Special Note

Do not use the original shoe box as a shipping box. Please place it in an additional shipping box to prevent damages.

Do You Need Help?

Call us Mon-Fri between 9AM-5PM EST, and we will gladly help you place your return.
Call: 1 (800) 230-1850

Shipping Policy

We offer free shipping with a minimum order of $59.95. Valid within the continental USA (Alaska, Hawaii & PR. are excluded). Most orders ship within 1 business day. If you place your order before 10AM EST, it will most likely ship the same day. Orders placed on the weekend or holidays, will usually ship on the next business day. In some rare cases it may take 2 business days to ship your order.

Please note: If you pay with PayPal using a bank account, PayPal may place a hold on your payment till the payment is cleared. In such a case, we'll ship your product after the payment has been approved by PayPal.

Errors: We are human & can make mistakes. We reserve the right to issue a full refund & not ship orders that contain an error such as: out of stock products or wrong pricing. In these cases we will issue a full refund for any item we don't ship.

Due to COVID-19 there may be some short delay in your order processing. We'll do our best to process & ship all orders within 1 business day, but some orders may take 2 business days to be processed & shipped. Thank you for understanding.

Privacy Policy

This privacy policy discloses the privacy practices for City Jeans. This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you
  • Have us delete any data we have about you (we can't delete orders)
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the URL bar of the web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

Terms of Service


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

License to use website

Unless otherwise stated, City Jeans and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without City Jeans express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without City Jeans express written consent.

You must be an end-user to make purchases on our website. Bulk orders will be considered as wholesale purchases, and we'll cancel such orders.

Restricted access

Access to certain areas of this website is restricted. City Jeans reserves the right to restrict access to areas of this website, or indeed this entire website, at City Jeans discretion.

If City Jeans provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

City Jeans may disable your user ID and password in City Jeans sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to City Jeans a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to City Jeans the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or [NAME] or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

City Jeans reserves the right to edit or remove any material submitted to this website, or stored on City Jeans servers, or hosted or published upon this website.

Notwithstanding City Jeans' rights under these terms and conditions in relation to user content, City Jeans does not undertake to monitor the submission of such content to, or the publication of such content on, this website.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, City Jeans has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against City Jeans officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect [NAME'S] officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as City Jeans.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify City Jeans and undertake to keep City Jeans indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by City Jeans to a third party in settlement of a claim or dispute on the advice of City Jeans' legal advisers) incurred or suffered by City Jeans arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to City Jeans' other rights under these terms and conditions, if you breach these terms and conditions in any way, City Jeans may take such action as City Jeans deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


City Jeans may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


City Jeans may transfer, sub-contract or otherwise deal with [NAME'S] rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and City Jeans in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with New York State Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New York City.

Registrations and authorisations

The full name of City Jeans is City Jeans, Inc.

City Jeans is registered in New York State under registration number 1972926.