If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of purchase. Call us or e-mail us for a FREE return label within the United States. Returned products must be new, and have all the original tags & packaging. If you got a free gift with your purchase, the free gift must also be returned.
Please note: We offer free shipping within the United States for all orders over $30. Money paid for shipping (i.e. express shipping, international shipping etc.) is not refundable.
Pair of Shoes by City Jeans
1515 132nd Street (2nd floor)
College Point, NY 11356
Do not use the original shoe box as a shipping box. Please place it in an additional shipping box to prevent damages.
Do You Need Help?
Call us Monday-Friday between 9AM-5PM, and we will gladly help you place your return.
Call: 1 (800) 230-1850
We ship all items for free (minimum order $30) within the continental US. Most orders ship within 1 business day. If you place your order before 11AM EST, it will most likely ship the same day. Orders placed on the weekend or holidays, will usually ship on the next business day. In some rare cases it may take 2 business days to ship your order.
Please note, if you pay with PayPal using a bank account, PayPal may place a hold on your payment till the payment is cleared. In such a case, we'll ship your product after the payment has been approved by PayPal.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you
- Have us delete any data we have about you (we can't delete orders)
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the URL bar of the web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Terms of Service
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
License to use website
Unless otherwise stated, City Jeans and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without City Jeans express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without City Jeans express written consent.
Access to certain areas of this website is restricted. City Jeans reserves the right to restrict access to areas of this website, or indeed this entire website, at City Jeans discretion.
If City Jeans provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
City Jeans may disable your user ID and password in City Jeans sole discretion without notice or explanation.
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to City Jeans a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to City Jeans the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or [NAME] or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
City Jeans reserves the right to edit or remove any material submitted to this website, or stored on City Jeans servers, or hosted or published upon this website.
Notwithstanding City Jeans' rights under these terms and conditions in relation to user content, City Jeans does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
This website is provided “as is” without any representations or warranties, express or implied. City Jeans makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, City Jeans does not warrant that:
- this website will be constantly available, or available at all; or
- the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
Limitations of liability
City Jeans will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- [to the extent that the website is provided free-of-charge, for any direct loss;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if City Jeans has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit City Jeans liability in respect of any:
- death or personal injury caused by City Jeans negligence;
- fraud or fraudulent misrepresentation on the part of City Jeans; or
- matter which it would be illegal or unlawful for City Jeans to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, City Jeans has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against City Jeans officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect [NAME'S] officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as City Jeans.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
You hereby indemnify City Jeans and undertake to keep City Jeans indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by City Jeans to a third party in settlement of a claim or dispute on the advice of City Jeans' legal advisers) incurred or suffered by City Jeans arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to City Jeans' other rights under these terms and conditions, if you breach these terms and conditions in any way, City Jeans may take such action as City Jeans deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
City Jeans may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
City Jeans may transfer, sub-contract or otherwise deal with [NAME'S] rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These terms and conditions constitute the entire agreement between you and City Jeans in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with New York State Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New York City.
Registrations and authorisations
The full name of City Jeans is City Jeans, Inc.
City Jeans is registered in New York State under registration number 1972926.