Return Policy

If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of purchase. Call us or e-mail us for a FREE return label within the United States (Alaska, Hawaii & PR are excluded). Returned products must be new, and have all the original tags & packaging. If you got a free gift with your purchase, the free gift must also be returned.

Please note: Money paid for special shipping (i.e. express shipping, international shipping, orders under $49 etc.) is not refundable.

Return Address

Pair of Shoes by City Jeans
1515 132nd Street
College Point, NY 11356

Special Note

Do not use the original shoe box as a shipping box. Please place it in an additional shipping box to prevent damages.

Do You Need Help?

Call us Mo-Fri between 9AM-5PM EST, and we will gladly help you place your return.
Call: 1 (800) 230-1850