Return Policy

If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of purchase. Call us or e-mail us for a FREE return label within the United States. Returned products must be new, and have all the original tags & packaging. If you got a free gift with your purchase, the free gift must also be returned.

Please note: We offer free shipping within the United States for all orders over $30. Money paid for shipping (i.e. express shipping, international shipping etc.) is not refundable.

Return Address

Pair of Shoes by City Jeans
1515 132nd Street
College Point, NY 11356

Special Note

Do not use the original shoe box as a shipping box. Please place it in an additional shipping box to prevent damages.

Do You Need Help?

Call us Monday-Friday between 9AM-5PM, and we will gladly help you place your return.
Call: 1 (800) 230-1850